MIKE
MONGEAU

Product Leader × Builds What Matters

+21%
MAU Growth / Xbox Family
1.3M
Paid Seats Added
$32M
ARR Feature Shaped
001 / Experience
Aug 2022 — Jul 2025
Xbox
Principal Product Lead

Created safer play for millions.
Shaped $32M ARR feature.
Led product work across 3 engineering teams.

  • Increased MAU +21% YoY for Xbox Family app, achieving 4.2+ rating
  • Boosted child account creation +266%, first-day sign-in +62% via transformative redesign
  • Shaped $32M+ ARR feature via parent-approved subscriptions
  • Drove vision + execution for PM group across 3 engineering teams
  • Aligned Legal, PR, Marketing, and Business for all launches
Jun 2019 — Aug 2022
Microsoft 365
Senior Product Manager

Grew 1.3M paid seats.
Turned support into growth.
Built AI recommendations.

  • Grew Paid Seats by 1.3M using AI-driven recommendations, +15% adoption
  • Reframed support as growth engine for SMB value realization
  • Designed scalable customer insight system through support case codification
  • Achieved 188.8 SSAT and 96.3% CVR — highest-performing at scale
  • Managed and mentored team of 7 in AI+HI powered experiences
May 2017 — Jun 2019
Windows
Senior Program Manager

Scaled customer discovery.
90% discovered new insights.
189% YoY growth.

  • Launched org-wide experience — 90% discovered insights, 81% drove changes
  • Accelerated program usage +189% YoY serving 700+ stakeholders
  • Developed NPS (76) and NSAT (178) frameworks for program optimization
2006 — 2017
Microsoft
Support to PM Evolution

11-year journey from frontline to product.

  • Reduced Windows support incidents by 58% post-upgrade
  • Drove OS and hardware improvements through deep customer insights
  • Won Hack SharePoint contest for identifying exploitable vulnerability
002 / Personal Projects

Building the future.

01

SQUADLY

Building social infrastructure for the next generation of gamers to find their crew, lead together, and build real digital community within and beyond group chat.

Building 2025
02

NewsReactor.net

Bootstrapped to 15K+ monthly visits. Built 5K+ user community. Successful exit.

Sold 2006
003 / Core Skills

What actually matters.

Giving a Damn, Fully
Getting Things Done
Breaking Silos
Connecting Dots
Owning What Others Avoid
Storytelling That Moves
Customer as Main Character
AI & The Right Magic
Growth Loops
Monetization That Feels Right
004 / Recognition

The receipts.

Key Talent Awards × 6
Special Stock Awards × 6
Great Performance × 3
Community Award
Gold Star Award
Frontier Award
005 / Contact

Let's build.

Email
mike@mikemongeau.com
Phone
763-234-9932
LinkedIn
linkedin.com/in/mikemongeau
Location
Seattle, WA

READY TO
BUILD
WHAT
MATTERS?

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